Refund Policy
At Kelowna Fashion, we strive to provide all our customers with excellent service and a pleasant shopping experience. This return and refund policy has been carefully created to ensure maximum satisfaction under certain conditions. Please read the following guidelines carefully regarding returns and refunds.
100% Return Guarantee on New Products
We offer a full return guarantee on all new products, except for promotional items. Clearance or sale items are excluded from this guarantee.
No Refunds for Sale Items
Items purchased during a sale are not eligible for refunds. These purchases are final and cannot be returned or exchanged, even if the size or style is incorrect.
Return Shipping Costs
Customers are responsible for all return shipping costs. Kelowna Fashion does not reimburse return shipping fees and is not liable for any costs incurred during the return process. For full details, please refer to our Terms & Conditions.
Return Notification Deadline
Return requests must be made within 30 days of receiving the item. Returns submitted after this period will not be accepted. Please adhere to this timeframe to be eligible for a return.
Exchanges for Sale Items
Sale items cannot be exchanged, even if the size or style is incorrect. Please ensure you select the correct size before making a purchase.
100% Guarantee on Defective Items
We provide a full guarantee on all defective products. If a product has a manufacturing defect, it may be returned for a full refund or exchange, depending on your preference.
Return Process
To initiate a return, please send an email to info@kelownafashion.com Once your return request is approved, you will receive detailed instructions on how to complete the return process.
Requirement to Include a Return Form
Returns without a completed return form cannot be processed. Please ensure that the form is included with your return to guarantee proper handling of your request.
Conclusion
Kelowna Fashion is committed to ensuring customer satisfaction. By following our return and refund policy, we ensure that all returns are handled efficiently and fairly. For questions or concerns, please contact our customer service at info@kelownafashion.com