Privacy Policy

Kelowna Fashion values the protection of its customers’ personal information. This privacy policy explains how personal data is collected, used, and protected. By using our services, you agree to the practices described in this policy.

Collection of Personal Information

Kelowna Fashion collects various types of personal data in order to provide an optimal shopping experience. This information may include:

  • First and last name

  • Shipping and billing address

  • Email address

  • Phone number

  • Payment information

  • Order history and website usage data

Use of Personal Information

The collected personal information is used for the following purposes:

  • Processing and shipping customer orders

  • Managing payments and preventing fraud

  • Communicating with customers regarding their orders and our product offerings

  • Improving customer service and responding to requests

  • Sending information about new products, promotions, or events (only with customer consent)

Sharing of Personal Information

Kelowna Fashion does not sell, rent, or trade personal information to third parties. Personal data is only shared in the following situations:

  • With third-party service providers who assist with payment processing and order fulfillment

  • When required by law or to comply with legal proceedings

  • To protect the rights, property, or safety of Kelowna Fashion, our customers, or the public

Protection of Personal Information

Kelowna Fashion implements appropriate security measures to safeguard personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Use of encryption technologies for payment transactions

  • Limiting access to personal information to employees and partners who need the information to provide services

  • Secure storage and handling of customer data

Retention of Personal Information

Kelowna Fashion retains personal information only for as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, or reporting requirements.

Customer Rights

Under applicable Canadian privacy laws (including PIPEDA), customers have specific rights regarding their personal information, such as:

  • Right of Access: Customers may request a copy of the personal data stored by Kelowna Fashion.

  • Right of Correction: Customers may request the correction of inaccurate or incomplete personal information.

  • Right of Erasure: Customers may request deletion of their personal information, subject to legal retention requirements.

  • Right to Withdraw Consent: Customers may withdraw their consent to data processing at any time.

Cookies and Similar Technologies

Kelowna Fashion uses cookies and similar technologies to enhance the user experience on our website. Cookies help remember preferences and track site usage. Customers may adjust their browser settings to refuse cookies, although this may affect certain website functionalities.

Changes to This Privacy Policy

Kelowna Fashion may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date. Customers are encouraged to review this page periodically to stay informed about updates.

Contact Information

For questions about this privacy policy or to exercise your rights regarding personal data, you may contact Kelowna Fashion at:

Email: info@kelownafashion.com

Kelowna Fashion is committed to protecting customer privacy and ensuring that personal data is handled responsibly and securely.